Accomplishments and résumé.

Replaced fragmented learning channels with a unified, persona-driven ecosystem that launched 10+ programs in months.

• Centralized learning hub replacing fragmented systems
• Significantly improved content discoverability
• 10+ programs launched within 6–8 months
• Scalable architecture ready for future growth

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Stood up a structured cloud learning ecosystem that expanded certification access and raised organizational readiness.

• Structured cloud learning ecosystem established
• Expanded workforce access to certifications
• Increased organizational cloud readiness
• Scalable capability model for future skills

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Drove CRM adoption and persona-based, customer-success thinking across teams and product strategy.

• Successful CRM adoption across teams
• Improved customer-centric practices
• Persona-based approaches adopted in product strategy
• Customer success principles embedded in ways of working

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Shaped product partnerships that aligned learning technology roadmaps with enterprise capability goals.

• Strategic, goal-aligned vendor partnerships
• Faster delivery of prioritized capabilities
• Improved platform integration and value
• Repeatable model for evaluating partnerships

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Built foundational AI readiness and enablement to drive responsible, confident adoption at scale.

• Baseline AI literacy across the workforce
• Role-relevant, applied enablement paths
• Responsible-use practices embedded in adoption
• Active communities sustaining momentum

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